The California Business and Consumer Services Agency (“BCSA”) officially began operations on July 1, 2026, following a reorganization under California Governor Gavin Newsom’s Reorganization Plan GRP-1 that split the former Business, Consumer Services, and Housing Agency into two agencies, the California Housing and Homelessness Agency and the BCSA. Rohit Chopra, former Director of the Consumer Financial Protection Bureau (“CFPB”) and former Commissioner of the Federal Trade Commission (“FTC”), has been sworn in as the BCSA’s first secretary. In a press release Governor Newsom and Secretary Chopra announced that the BCSA’s focus will include (i) protecting consumers, entrepreneurs, and small businesses; (ii) enforcement against harmful and anticompetitive business practices; and (iii) ensuring that new technologies benefit all Californians.
Governor Newsom’s office indicated that despite any rollback of federal consumer protections, California aims to be at the forefront of efforts to protect consumers and lower costs, including targeting junk fees and hidden charges, strengthening online privacy and consumer data protections, expanding enforcement actions against scams and predatory practices, and increasing corporate transparency and accountability. In its first action on July 6, the BCSA targets consumer data protections, issuing a letter to the FTC urging that the FTC block a request for a “politically motivated” pardon against X in connection with a 2022 law enforcement order for data and privacy law violations. The letter emphasizes the importance of safeguarding personal data to prevent consumer losses from identity theft and scams, particularly for older adults and military members. The letter also compares the BCSA’s Department of Consumer Affairs statutory authority to accept consumer complaints on “unfair methods of competition” and “unfair or deceptive acts or practices” with the FTC Act, as well as other BCSA departments’ authority to enforce certain data security and privacy requirements. The BCSA indicates that it has reviewed the FTC’s use of the petition process to terminate orders and concluded that termination would be unprecedented.
Additionally, Secretary Chopra’s published BCSA’s first blog post on July 14, 2026 emphasizing support for small, independent businesses. The post notes that many of the 4.3 million small businesses in the state face challenges such as coercive practices and fee structures by their vendors, and that entrepreneurs have unique needs for financing their expansion. The BSCA intends to enforce regulations protecting small businesses from unnecessary fees, burdensome terms, and predatory practices, and seeks public feedback on the experiences of small businesses.
In the coming months, we expect the BCSA to take action related to priority areas that Governor Newsom’s office cited, and coordinate with the Department of Financial Protection and Innovation and the California Department of Justice on consumer protection matters.