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The Consumer Financial Protection Bureau (the “Bureau” or “CFPB”) has taken another step towards improving its consumer complaint process and the Consumer Complaint Database.  On August 1, 2016, the Bureau published a Notice and Request for Comment in the Federal Register on its new information collection, “Consumer Response Company Response Survey.”  The purpose of the information collection is to incorporate a short survey into the CFPB’s complaint closing process.  The survey builds on a Notice and Request for Comment issued by the Bureau in March 2015 seeking input on how to highlight positive consumer experiences with providers of financial products and services.
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The Consumer Financial Protection Bureau (“CFPB”) took another step in addressing concerns about student loan servicing.  Recently, the CFPB released a set of proposed disclosures, dubbed the “Payback Playbook,” intended to provide borrowers with clear information about their repayment options, particularly if they are facing financial distress.  The CFPB is helping develop the